The common practice shows that an OWN database gives the biggest chances for success of marketing campaigns and for sales increase. These are the advantages of own database:
- possession of the history of contacts with the Client
- possibility of building a personalized relation with the Client
- better segmentation of customers, which means a bigger chance of presenting the Client with an adequate offer
- possibility of contacting only the interested target group
- highest on the market validity of the data base (because of returns registration, update telemarketing etc)
- short term of campaign execution (the database is at our disposal all the time, no time loss for its acquisition)
- much lower campaign costs in comparison to a campaign where purchased data is used
There are two basic types of database:
- operational- the company needs to have such a base in order to run its core activity i.e. banks, insurance companies, investment and pension funds;
- marketing - any company who contacts its clients through direct marketing tools may own a database. It contains information about customers who responded positively to promotional campaigns organized by the company
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